Did you know that less than nine percent of all UK workers reported being enthused by their jobs and workplaces in 2022?
As a business owner or manager, ensuring that your employees are engaged and motivated in their work is essential.
Employee engagement can increase productivity, improve customer service, and improve overall business performance. But how do you measure employee engagement?
To simplify things, we’ve written a guide that breaks down the top employee engagement metrics to keep track of. Keep reading if you want to find out more.
- Voluntary employee turnover rate
The voluntary employee turnover rate measures the percentage of employees who leave the organisation independently.
A high voluntary turnover rate can indicate that employees need to be more engaged and satisfied with their work.
You can use various measurement tools, such as exit surveys, feedback sessions, and employee engagement surveys, to track the voluntary employee turnover rate.
These tools can help you to gather feedback on what motivates employees to stay and what factors may be causing them to leave.
Exit surveys can provide insight into why employees decide to leave the organisation. And feedback sessions might give you additional information on their specific challenges during their employment.
- Employee retention rate
You can use this metric to determine how long employees stay with your company.
A high employee retention rate might indicate your business’ positive workplace culture.
This means that your employees will probably be highly productive. On the other hand, a low employee retention rate might suggest problems within your organisation.
Tracking your employee retention rate will make it easier for you to identify employee engagement trends.
If the retention rate has declined over several months, you will know it’s time to investigate why employees are leaving. You also should take steps to address any underlying issues.
In addition to increasing employee engagement, you will also decrease costs. This is because recruiting new employees tends to cost a lot of money.
- Absenteeism
Absenteeism can indicate the level of employee motivation and job satisfaction. You can use this metric to track how much employees feel connected to their work.
If the absenteeism rate is consistently high, this may indicate the need for changes in your workplace culture.
It is essential to pay attention to the reasons for absenteeism. This might include personal health issues, lack of work-life balance, or dissatisfaction with the workplace.
- Employee net promoter score
This is a metric you can use to measure employee loyalty and engagement. The eNPS is based on a single question: “On a scale of 0 to 10, how likely are you to recommend this company as a place to work?”
Employees who answer with a score of 9 or 10 are considered promoters. Those who respond with a score of 6 or below are considered detractors.
You can calculate their eNPS by subtracting the percentage of detractors from the percentage of promoters.
Tracking eNPS can help you to identify areas for making improvements. It can also help in making informed decisions regarding organisational change.
This can be a particularly important metric to track if one of your top goals is to improve workload balance and increase job satisfaction.
- Employee performance
You can use key performance indicators (KPIs), performance metrics, and performance reviews to track and measure employee performance.
KPIs are specific metrics for measuring progress toward achieving organisational goals. They can be quantitative or qualitative. Performance metrics, on the other hand, are more general.
They measure the overall performance of individuals, teams, or organisations.
6. Employer review site ratings
Many online platforms make it easy for employees to rate their employers anonymously.
People also use this platform to provide feedback on organisations’ work environments, company culture, and management.
These ratings can provide insight into how employees perceive your company and its leadership. It is helpful to have excellent ratings if you want to attract high-quality talent to your organisation.
- Workload balance
Workload balance refers to the distribution of work across employees, teams, and departments.
This is a great metric to track to ensure that work is distributed evenly, and that no employee feels overburdened or overwhelmed.
When employees are overloaded with work, they tend to be less engaged. This means that your business will suffer from increased absenteeism and high turnover.
Burnout can also negatively impact the employee’s mental and physical health.
- Professional development
Professional development refers to providing employees with opportunities to develop their skills, knowledge, and expertise in their field of work.
You should start tracking professional development to identify areas where employees need training and development.
There are many great reasons why you should focus on helping your employees to improve work-related abilities. Not only will your workers become more productive, but they will also be more motivated and more satisfied with their jobs.
Know what employee engagement metrics to track
If you want to improve your organisation’s workplace culture, familiarising yourself with the top employee engagement metrics is a great idea.
It would help if you considered tracking your organisation’s employee retention rate. It’s also helpful to keep track of absenteeism, employee performance, and workload balance.
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